Return Window
You may return eligible items within 14 days of delivery.
Eligibility
To qualify for a return:
- Item must be unused
- In original packaging
- In resalable condition
- With proof of purchase
Non-Returnable Items
We cannot accept returns for:
- Used bedding items (for hygiene reasons)
- Opened pillow or duvet products
- Custom or made-to-order items
- Clearance items (if marked final sale)
Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Contact us within 48 hours of delivery
- Provide photos
- We will arrange replacement or refund
Return Process
- Email: info@adamhome.co.uk
- Provide order number and reason
- Wait for return authorization
- Ship item to provided address
Return Shipping
- Customer pays return shipping unless item is faulty
- We recommend tracked shipping
- We are not responsible for lost returns
Refunds
- Processed after inspection
- Issued to original payment method
- May take 5–10 business days
Exchanges
We replace items only if defective or damaged. For size or preference changes, please return and place a new order.
Contact Details
House of Decor Limited,
Ensor Mill, Queensway
Rochdale OL11 2NU
